Customer Service Representative (Temporary 1-Year Contract)

Location: St Catharines, Ontario, Canada
Date Posted: 07-26-2018
If you are an experienced, energetic and customer-focused administrative professional, interested in joining a dynamic family-owned entrepreneurial organization where you can make a difference, then look no further! We are looking for an individual who shares our passion for this industry and who strives for excellence as our business continues to grow.

What will you do?
  • Handling customer inquiries with courteous, professional phone skills;
  • Daily data entry including complaints, route data, and other data as required;
  • Work closely with the Commercial and Operations team to ensure routes information is correct and paperwork from drivers is distributed;
  • Working as part of a small administrative team that supports the Niagara operation;
  • General office duties including mailing invoices, statements, filing and other duties as required. 
What will you bring?
  • Experience and knowledge of the Waste or Transportation industry an asset
  • Strong attention to detail and problem solving skills
  • Experience with data entry and the generation of reports
  • Ability to perform under tight deadlines
  • Experience providing customer service and the ability to act with diplomacy and professionalism
  • Strong computer skills, especially with Microsoft applications
  • Grade 12 or GED equivalency;  job related post-secondary education considered an asset;
  • Minimum 2 years previous experience working in a related office/administrative role;
  • Ability to multi-task and shift priorities as necessary;
  • A friendly personality combined with a “roll-up your sleeves and get it done attitude”!
What do we have to offer you?
  • A rewarding opportunity in a Company with a mission to create environmentally sustainable communities;
  • A solid organization within which you are able to develop your competencies for future growth;
  • As part of a small team, ongoing support and resources to ensure your success in this role;
  • A family-oriented culture with an entrepreneurial mind-set that encourages you to take ownership of your role and effect change;
No agencies. No phone calls please. Emterra thanks all applicants for their interest however, only qualified candidates will be contacted.
Emterra Group is a leader in providing integrated recycling resource management and waste disposal solutions to the industrial, commercial and institutional (ICI) sectors and municipalities throughout Canada. Our view of waste management means maximizing recycling and waste diversion. Whether you see it as garbage, waste, trash, rubbish or junk, we see waste another way – as a resource to be collected and recycled into new, usable products. From tire recycling to liquid waste – we turn waste into resources. 

Emterra Group is committed to meeting the accessibility needs of all individuals in accordance with legislation and Human Rights in all provinces.  Should you require accommodation during the recruitment and selection process, please inform Human Resources in any of the following ways:  send an email to; by phone 905-336-9084, Extension 1103 or by mail to 1122 Pioneer Road, Burlington, ON L7M 1K4.
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